Frequently Asked Questions

GENERAL

  • Where can I find information about Benny’s Royal Tours and its travel packages?
    • You can explore the official Benny’s Royal Tours website for detailed information about our destinations, tour packages, travel experiences and services. For personalized assistance, package details or help planning your trip, you can also contact our travel advisors at 9061500200.
  • What types of tours does Benny’s Royal Tours offer?
    • Benny’s Royal Tours offers a wide range of domestic and international travel experiences, including group tours, premium tours, customized tours, honeymoon holidays, family getaways, cruise holidays, event tours, ladies tours, student tours, economy tours and MICE and corporate travel.
  • Does Benny’s Royal Tours offer international tours?
    • Yes, Benny’s Royal Tours offers international tour packages covering a wide range of destinations across the world. Our international holidays are designed with carefully planned itineraries and travel arrangements to provide a comfortable and enjoyable experience.
  • Can I customize my tour package?
    • Yes, Benny’s Royal Tours offers customized tour packages for travellers who prefer a holiday planned according to their individual requirements. You can discuss your preferred destination, travel dates, accommodation, sightseeing and other preferences with our travel advisors to create a suitable travel plan.
  • Does Benny’s Royal Tours help with visa requirements?
    • Yes. Visa and travel documentation assistance may be provided depending on the destination and package.
    • Our travel team can guide you regarding the applicable documentation and process for your journey. Visa approval, however, remains subject to the decision of the relevant embassy or immigration authority.
  • Does Benny’s Royal Tours offer cruise holidays?
    • Yes. Cruise Tours are part of our travel offerings.
    • Depending on the selected package, travellers can enjoy cruise experiences along with planned accommodation, transportation, sightseeing and other travel arrangements.

BOOKING & PAYMENT

  • Can I make full payment for the tour or holiday in one go?
    • Yes. You can make the full payment for your selected tour or holiday package in one go. The payment terms may vary depending on the package and booking conditions. Our travel advisors can provide you with the complete payment details before you confirm your booking.
  • What is the registration amount that I should pay to book a tour?
    • The registration amount varies depending on the tour package, destination, travel dates and other booking requirements. Please contact Benny’s Royal Tours for the exact registration amount applicable to your selected package.
  • Is the registration amount refundable?
    • Refunds on the registration amount are subject to the cancellation policy and terms and conditions of the selected tour package. Our travel advisors will explain the applicable refund and cancellation terms at the time of booking.
  • What are the different payment modes for booking a tour?
    • Benny’s Royal Tours offers multiple payment options for your convenience, including bank transfer, online payment and cheque, subject to the applicable booking terms. Please contact our travel advisors for the available payment options and payment details.
  • While making payment, cheque should be in favour of which name?
    • For cheque payments, the cheque should be made in favour of Benny’s Royal Tours Pvt. Ltd. We recommend confirming the cheque details with our travel advisors before making the payment.

FLIGHTS

  • Does a tour price include air ticket?
    • Air tickets may be included in the tour price depending on the selected tour package. The package inclusions will clearly mention whether airfare is included. Please check with our travel advisors for complete details before booking.
  • Which airline do you book for tours?
    • The airline may vary depending on the destination, travel dates, availability and tour package. Benny’s Royal Tours selects suitable airlines based on the itinerary and travel requirements. Our travel advisors will provide the airline details at the time of booking.
  • Can we select specific airline for our tour?
    • Yes, you may request a specific airline, subject to availability, route options and the terms of your tour package. Any additional fare difference or applicable charges may be payable by the traveller.
  • Can I change class of my air travel?
    • Yes, an upgrade or change of travel class may be possible, subject to airline availability and the conditions of your ticket. Any applicable fare difference, taxes or additional charges will need to be paid by the traveller.

HOTELS

  • What kind of accomodation is provided on the tour?
    • Accommodation is provided at carefully selected hotels based on the destination, tour package and itinerary. The hotel category and accommodation details will be specified in the package inclusions. Our travel advisors can provide complete information before booking.
  • May I get hotel names at the times of booking?
    • Yes. Hotel details or the proposed list of hotels can be shared at the time of booking, depending on the tour package. In some cases, the final hotel may be confirmed closer to the travel date based on availability and operational requirements.
  • What kind of room I will get on the tour?
    • The standard room category mentioned in your selected tour package will be provided. Room allocation generally depends on the occupancy and booking selected, such as single, double or triple occupancy. Specific room categories are subject to availability and package terms.
  • Can I change the type of my room?
    • Yes, you may request a different room category, subject to hotel availability and the terms of your tour package. Any additional charges or fare differences resulting from the room upgrade or change will be payable by the traveller.

FOODS

  • What type of food will be served on my tour?
    • The meals provided will depend on the selected tour package and itinerary. Depending on the package, meals may include breakfast, lunch and/or dinner, with suitable local or international cuisine at selected hotels and restaurants. The exact meal inclusions will be shared with you before booking.
  • Can I get diet menu on tour?
    • Yes. Special dietary requirements can be requested in advance, subject to availability at the hotels and restaurants included in your itinerary. Please inform our travel advisors about your dietary preferences at the time of booking so that we can make the necessary arrangements.
  • Will I get a Jain meal on tour?
    • Yes, Jain meals can be requested for your tour, subject to availability and advance confirmation with the hotels, airlines and restaurants. We recommend informing our travel advisors about your requirement at the time of booking.
  • Do you provide baby meal/ food?
    • Baby meals or suitable food options can be requested in advance, subject to availability at the hotel, airline or restaurant. Please inform our travel advisors about your baby's dietary requirements while making the booking so that the necessary arrangements can be checked.

CANCELLATION & REFUND

  • What is the cancellation policy for a group tour?
    • More than 45 days before departure: No cancellation charge. Any advance payment may be carried forward to a future programme, provided payments for airline tickets, visas and other services have not already been made.
    • 35–45 days before departure: Cancellation charges will apply for services already used or paid for, such as visa and air-ticket costs. Air-ticket and visa fees are non-refundable under any circumstances.
    • 30–35 days before departure: 50% of the total tour cost will be charged.
    • 15–20 days before departure: 75% of the total tour cost will be charged.
    • Less than 15 days before departure: 100% of the total tour cost will be charged.
  • What is the cancellation policy for a customised holiday?
    • Cancellation terms for customised holidays depend on the booking conditions and the services arranged for the individual itinerary. Charges may apply for air tickets, visas, hotels, transfers, activities and other services that have already been booked or paid for. Air-ticket and visa fees are non-refundable under any circumstances. Please check the cancellation terms provided for your customised holiday at the time of booking.
  • How long does it take to process a refund?
    • Refund processing time depends on the services involved, the cancellation terms and the time taken by airlines, hotels, visa authorities or other service providers to process applicable refunds. Benny’s Royal Tours will initiate the eligible refund as per the applicable cancellation policy and supplier terms.
  • What is the mode of payment in case of a refund from Benny’s Royal Tours?
    • Eligible refunds will be processed according to the applicable refund terms and the payment method used for the booking, subject to the relevant service provider's refund procedures. Our travel advisors will provide the applicable refund details when your cancellation is processed.
  • What happens when Benny’s Royal Tours cancels a tour?
    • If Benny’s Royal Tours cancels a tour or programme, the applicable options will be communicated to the travellers based on the reason for cancellation, services already paid for and the terms and conditions of the booking. Where applicable, travellers may be offered an alternative programme, rescheduling or other suitable arrangements. Our team will communicate the available options and applicable refund terms to affected travellers.