TERMS & CONDITIONS

Welcome to Benny's Royal Tours Pvt.Ltd.! We're thrilled that you're considering booking your next adventure with us. Before you dive into planning your dream trip, we want to ensure that you have a clear understanding of the terms and conditions that govern our services. These terms are designed to protect both you, the traveller, and us, the travel company, and to ensure that your journey with us is as smooth and enjoyable as possible. By booking a trip with Benny’s Royal Tours, you agree to abide by the following terms and conditions. Please take a moment to read through them carefully. Your safety, satisfaction, and enjoyment are our top priorities, and we're committed to providing you with an unforgettable travel experience. Thank you for choosing Benny’s Royal Tours for your travel needs.

HOTELS & RESORTS

The company will choose suitable hotels/ Resorts and book the same on behalf of tourists at convenient locations subject to availability. In case of non-availability of rooms in the same hotel, the company reserves the right to split the accommodation in different hotels. Hotel accommodations are generally provided in Single, Double, or Twin rooms and rates also will be different. If a person booked a tour on a twin-sharing basis, must share a room with another passenger either on a twin-sharing basis or a triplesharing basis. In some hotels, the third bed will be often a roll-away mattress put in twin-bedded room. If we do not have another single passenger to share the rooms, the supplement charge will be levied. Please note only 1 extra bed is allowed in a room. Standard check-in time of the hotel is 1500 hrs and check-out at 1100 hrs which may vary as per hotel rules. Any special requests such as early check-in, smoking/nonsmoking rooms, views, same floors, king, twin, adjoining, or interconnecting rooms are strictly subject to availability. The meal menu will be on a fixed plan/buffet basis and or A la carte. For any additional items ordered, the cost has to be borne by the guest. The mini bar provided in hotel rooms will be chargeable. For early check-out breakfast may be limited to simple bread and butter/jam with tea/coffee. Consumption & serving of alcohol at hotels /rooms are subject to hotel rules and regulations. Any damage caused to the hotel rooms or coach during your stay shall be payable by the passenger. Air-conditioning, central heating, and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. and we, Bennys Royal Tours do not have any control over them.

CHILD POLICIES

GENERAL CONDITIONS

The rates are valid for Indian Passport holder. Advance amounts are non-refundable under any circumstances. The tour cost covers all arrangements from the designated starting point to the designated end point only. Any expenses incurred for travelling to the meeting point, returning home after the tour, or for any additional hotel stays before or after the tour will be charged separately. The tour Price quoted is based on prevailing rates and the company reserves the right to change the tariff in special events/ modification/ alteration/variation in the said rates before departure. As a tour operator, the company does not have any control over coach companies, Hotels, restaurants, local transport, or any other facilities provided by third parties. In such circumstances, the company reserves the right to claim any additional expenses from the passengers. The company is not responsible for the delays or deficiencies in the services provided by outside agencies. It is your responsibility to ensure that you are fit to travel and comply with any health requirements for your destination. We always recommend obtaining appropriate travel insurance as your responsibility to cover medical expenses, trip cancellations, and other unforeseen events. Bennys Royal Tours can assist you in getting the insurance policy for your travel but the company will not be responsible for any delay or denial of an insurance claim by the insurance company. Also note, that the company does not have any control over the schedules of opening and closing timings of tourist attractions. Travellers are responsible for their health and safety during the trip. Some activities involve inherent risk of personal harm, for example, rafting, canoeing, etc. and Bennys Royal Tours will not be responsible for unforeseen accidents and injury and death. Bennys Royal Tours will exercise reasonable care and diligence in making travel arrangements. However, it shall not be responsible for any loss, damage, injury, death, or inconvenience caused directly or indirectly due to acts of nature, accidents, delays, political unrest, or any other force majeure event beyond our control. Any activities mentioned other than the tour package will incur additional cost which has to be paid by the tourist. If a passenger after confirming a tour with Benny's wishes to modify his/her bookings on the same or another tour or date the extra charge will be applicable as per the changes required. There are coach restrictions in some cities, in such a situation the tour manager and the driver will do their best to drop you as near to the monuments as possible and no refund can be entertained in such cases. The cancellation policy is subject to change if there is any special note on the booking confirmation that has been approved and confirmed. We reserve the right to cancel the agreement between us for any reason before your holiday and we will only cancel the package if circumstances beyond our control make it unavoidable. In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative holiday or tour of equivalent quality. If a Force majeure clause is applicable: Benny’s Royal Tours is obliged to curtail, alter, extend, or cancel the tour, you shall not be at liberty to maintain a compensation claim or otherwise for any loss arising as a consequence of said curtailment, alteration, extension, or cancellation of the tour. Passengers can cancel the tour at any time provided the cancellation request is made in writing as per the cancellation policy mentioned below. The company reserves the right to change/modify/ vary and alter the tour itinerary due to any unavoidable reasons like strikes, road blocks…etc. In such cases, compensations or claims for a refund for unused services like entry tickets will not be entertained by the company. Tour cost is based on a minimum of 30 passengers travelling together in a group. If there is a drastic fall in number, then the offered tour cost, meal plan, vehicle and other services may change accordingly and difference amount has to be borne by the passenger. The Company shall not accept any liability or responsibility for any damages, loss, injury, accident, death, natural calamity, delay, breakdown, force majeure clause, or irregularity that may occur in carrying out the tour arrangement. Management reserves the right to claim any additional expenses due to the delays or changes in train, plane, bus, or ship timings or delay or cancellation of other services, weather conditions, strikes, war, quarantine, and any other cause, whatsoever, and all such losses or expenses must be borne by the passengers. Any disputes arising in respect of the tour shall be subject to Ernakulum Jurisdiction.

CANCELLATION POLICY